“The key to successful leadership today is influence, not authority.”
– Ken Blanchard
“Strategy x Execution x TRUST = Results”
The level of your people’s engagement and effectiveness is determined significantly by the level of trust, quality of relationships and their skills to influence, negotiate and manage conflict with stakeholders in the absence of authority.
Contact us to find out more about how our keynotes, live training and customized team building programs can help you align, energize and empower your teams with the empathy, influence, negotiation, conflict management, stakeholder engagement and relationship management skills to not just deliver better outcomes but create a positive, condusive workplace environment.
Keynotes
6 High EQ Strategies for Turning Demanding Customers into Raving Fans
Keynote – 60 minutes (including a 10 min Q&A)
This interactive and inspiring talk will give you 6 practical strategies and principles that high EQ professionals exhibit that take them beyond being a technical professional to being viewed as a Trusted Advisor by those they interact with.
Influencing in the Absence of Authority
Keynote – 1 hour
Today more than ever, our ability to achieve our bottom line results is directly correlated with our capacity and confidence to influence stakeholders, often without the benefit of positional authority. This engaging, interactive presentation offers practical tips, suggestions and tools to effective engage with and influence stakeholders.
Unleashing the Power of Diversity: Embracing Inclusion for Stronger Teams and a Thriving Workplace
60 minutes including a 10-minute Q&A
To empower everyone in the workplace with the mindset and skills to embrace diversity and inclusivity, fostering collaboration, strengthening relationships, and driving organizational success.
Story-telling Skills to Capture Hearts and Minds
Keynote – 1 hour
Imagine our world without smartphones today. Steve Jobs was technically brilliant and yet, his real genius and what made him such a game changer was his ability to articulate his ideas in a way that captivated the hearts and minds of his audience.
Structuring and Delivering Impactful Presentations
Keynote – 60 minutes (including a 10 min Q&A)
Every time you present to someone it forms an impression, giving you the potential for gain or loss. Over time, maximising the number of positive impressions you leave when you present will give you an edge in influencing others to act, and in realising the outcomes you seek for your audience and yourself.
Facilitation Fundamentals
60 minutes (including a 10 min Q&A)
For a team to realise its highest potential, the ability of its members to collaborate effectively is key. Staff meetings, project meetings, design meetings, planning and coordinating meetings are channels for teams to align, communicate, collaborate and resolve issues together.
Cultivating Design Thinking Mindsets: Leading Innovation in Today’s Business Landscape
60 minutes (including a 10 min Q&A)
Learn why the Mindset of Design Thinking is just as important as the Methodology in today’s dynamic business environment. It’s no secret that the human-centric methodology of Design Thinking has been a keystone for leading brands globally. But what is not as well-known is the mindset of a Design Thinking Leader, and how they engage their people to not just respond to challenges, but anticipate them and craft future-ready solutions.
Building Trust: The Key to Stronger Relationships and Success
60 minutes (including a 10 min Q&A)
To help leaders and individuals understand the importance of trust and learn how to build and maintain trust in their relationships.
The Power of Empathy and Active Listening: How to Improve Your Relationships and Achieve Greater Results
60 minutes (including a 10 min Q&A)
To help leaders and individuals understand the importance of empathy and active listening and learn how to develop these skills to improve their relationships and achieve greater success.
Courageously Compassionate Conversations: How to Talk About Difficult Topics with Skill and Grace
60 minutes (including a 10 min Q&A)
To help leaders and individuals understand the importance of courageous and compassionate conversations and learn how to have these conversations with skill and grace.
Empowering Feedback: Cultivating Growth Mindset in Performance Management
60 minutes (including a 10 min Q&A)
Effective feedback is crucial for personal and professional growth, fostering a culture of continuous improvement, and cultivating a growth mindset. This inspirational and interactive keynote is designed to empower participants with the skills and confidence to give and receive feedback constructively.
Workshops
Beyond Technical Excellence to Trusted Advisor: Influencing for Win-Win Outcomes
Workshop – 1 day
Research has shown that “star” performers possess key competencies that distinguish them from average ones. They are outcome-oriented, have strong listening skills, and they influence customers and stakeholders effectively to build strong, trusted relationships that enhance both the personal and organisational “brand” and creates win-win outcomes.
Communicating and Influencing to Strengthen Workplace Relationships
Workshop – 1 day
The ability to synergise effectively is critical to a team’s ability to deliver its outcomes. Whilst having a shared purpose and common values is essential, in order for a team to realise its full potential, diversity of experience and expertise, perspectives and ideas lend to optimal efficiencies and innovation.
Managing Workplace Conflict
Workshop – 1 day
This one-day workshop is designed to give participants a practical guide on the mindset and skill set to turn negative, unhealthy conflict into healthy conflict that stimulates grow and drives excellence.
The High EQ Influencer – Negotiating Win-win Outcomes
Workshop – 1 day
Effective negotiation helps you to resolve situations where what you want conflicts with what someone else wants. The aim of win-win negotiation is to find a solution that is acceptable to both parties, and leaves both parties feeling that they’ve won, in some way, after the event.
The High EQ Influencer – Effective Stakeholder Engagement
Workshop – 2 days
A major contributor to organisational and project failure is the lack of awareness and/or capability on the part of project staff to engage stakeholders effectively. In traditional, hierarchical, top-down structures, a manager can often wield influence through the use of “positional authority”. In most cases today, staff are required to effectively engage and influence upwards, downwards and sideways and both internal and external stakeholders in the absence of such positional power. In addition, their ability to align groups of people with different personalities and diverse expectations can decide the quality of the outcomes they deliver.
Business Storytelling: Presenting and Communicating with Impact
Workshop – 1 day
Imagine our world without smartphones today. Steve Jobs was technically brilliant and yet, his real genius and what made him such a game changer was his ability to articulate his ideas in a way that captivated the hearts and minds of his audience.
Consulting Skills for Change and Project Management Professionals
Workshop – 2 days
Project and Change Management professionals bring a great deal of value to the table for our clients. Our methodologies, our tools, our techniques and our understanding of how people move through projects and change offer our clients the potential of greatly increasing their probability of achieving success.
Customer Service Excellence
Workshop – 1 day
Excellence in customer and client service has always been critical to an organisation’s long-term sustainability and success. And whether or not service is deemed mediocre, good or exceptional is largely a factor of the client or customer’s experience of the level of service received.
Design Thinking and Innovation: A Practical Guide to Solving Problems and Creating Value
Workshop – 1 day
Design thinking has its origins in human centred design and agile iterations. This places it at the forefront of current design practices, whether this is with technology or any other design challenges we face in business, society and our lives more broadly.
High EQ Solution Selling: Win Hearts and Minds with SPIN®
Workshop – 2 days
Dominate your sales game by weaving the science of SPIN® Selling with the magic of emotional intelligence (EQ). This 2-day workshop empowers you to uncover hidden needs, build trust, and close deals like a champion.
Empowering Sales Excellence: Mastering Key Account Management and Customer Service
Workshop – 1 Day (8 Hours).
This workshop is designed to equip sales professionals with advanced skills in key account management and customer service excellence. The aim is to enhance their ability to build lasting relationships, effectively manage key accounts, and deliver exceptional customer service, thus driving increased sales and customer loyalty in a B2B context.
Mastering Difficult Conversations: Building Trust and Emotional Intelligence for Effective Management
2 days (16 Hours).
To equip people managers with the confidence, skills, and emotional competencies necessary to effectively manage difficult conversations, fostering an environment of trust, empathy, and high performance within their teams.
High EQ Team Building
High EQ Team Building
Team Building – 1 to 2 days
We design and facilitate high energy team building programs that feature a significant element of inspiration, empowerment, experiential learning and team bonding experiences.
Organisations have engaged our services to design and facilitate such programs with the following objectives:
• Assimilate key organizational themes from annual conferences and kick-offs
• Break down silos and enhance collaboration between and within functional groups
• Align teams on a common purpose, build a platform of trust and code of engagement between each other to take a team from Forming across Storming to Performing
Testimonials
“Dominic has work with my team of SME’s over the last 3 years on an annual basis, and the results keep coming. The way Dom interacts with the business owners has them leaving the day with that “I Can do” attitude, the difference with Dom’s way is the business owners actually go and implement changes in their business, the results speak for themselves.
Don’t think about using Dom, just do it.”
Duncan Boyle, Business Strategist.
“Dominic’s talk on the Role of Emotional Intelligence in Superior Customer Service was a huge hit with the participants at our Contact Centre Association of Singapore Symposium. We left feeling empowered, inspired and determined to apply the simple, powerful strategies we learned to elevate our customers’ positive experience with our businesses.
Our members have given him a strong and great reviews on his commendable knowledge sharing session.”
Andrew Leo, CEO, Connect Centre Pty Ltd
“Dominic is an excellent facilitator who added a great deal of value to our e-commerce conference at Australia Post. From helping us plan the structure of the conference to deliver meaningful outcomes, to keeping the group energized and focused, to helping prepare each speaker and facilitate “lessons learnt”
from each presentation, he helped deepen the learning’s and created a high energy environment that really helped the team bond and produce action plans that would bring about the desired changes we sought”
Kate Fletcher, Senior Marketing Leader
“I engaged the services of EQ Strategist in my capacity as Managing Director of Yokogawa Software Engineering of Wuxi from 2015-2017 to help elevate the skills and maturity of my management team in the areas of Critical Thinking, Leadership, Application of EQ at work and Design Thinking and to align, inspire and empower my organisation with the can-do mind-set and teaming effectiveness required to turn our ambitious annual goals into reality. During those three years, our team achieved record high business volume and record low attrition rate. Dom and Sue contributed to this success because of their demonstration of passion at work and the power of self-generating energy at work. What I appreciate most about working with EQ Strategist is the effort into the every detail of each and every workshop by
Dom and his ability to drive the team to new energy level every time he runs a workshop for us. I would recommend Dom & Sue to anyone who wants his or her organization to embark on a whole new energy level of productivity.”
Teo Che Eng, Managing Director, Yokogawa Software Engineering Wuxi (China)
Organisations that have engaged our services to strengthen workplace relationships, the customer experience, enhance collaboration and influence effectively include:
