When Your Staff Feel Great, Your Customers Feel It Too!
“It’s common sense. When people feel great about the [...]
Six Principles and Strategies for Influencing Without Authority
“People will dutifully obey a person in authority. But [...]
Do what is necessary and you will get there
There are people in your life that you may [...]
10 Priorities of the Transformational Leader
Today, effective managers have the traits of transformational leaders, able [...]
Taking The First Step
One of the greatest blessings in doing what I [...]
7 Strategies for Communicating to Create Assurance
Projects introduce uncertainty. Once a project has commenced, change [...]
6 Tips for Communicating in Times of Uncertainty
Relevant Emotional Competencies: Leadership, Change Catalyst, Adaptability, Empathy, Social Awareness, [...]
What a toddler taught me about building rapport
Several weeks ago, I learned an invaluable lesson from [...]