“The key to successful leadership today is influence, not authority.”  
– Ken Blanchard

“Strategy x Execution x TRUST = Results”

The level of your people’s engagement and effectiveness is determined significantly by the level of trust, quality of relationships and their skills to influence, negotiate and manage conflict with stakeholders in the absence of authority.

Contact us to find out more about how our keynotes, live training and customized team building programs can help you align, energize and empower your teams with the empathy, influence, negotiation, conflict management, stakeholder engagement and relationship management skills to not just deliver better outcomes but create a positive, condusive workplace environment.

Keynotes

6 High EQ Strategies for Turning Demanding Customers into Raving Fans

Keynote – 60 minutes (including a 10 min Q&A)

This interactive and inspiring talk will give you 6 practical strategies and principles that high EQ professionals exhibit that take them beyond being a technical professional to being viewed as a Trusted Advisor by those they interact with.

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Influencing in the Absence of Authority

Keynote – 1 hour

Today more than ever, our ability to achieve our bottom line results is directly correlated with our capacity and confidence to influence stakeholders, often without the benefit of positional authority. This engaging, interactive presentation offers practical tips, suggestions and tools to effective engage with and influence stakeholders.

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Working Effectively with Diversity

Keynote – 1.5 hours

Two of the most progressive nations today are Singapore and the United Arab Emirates. Both have risen from humble beginnings to become economic powerhouses that are the envy of the world. Both have done this by having some of the most diverse workforces in the world.

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Workshops

Beyond Technical Excellence to Trusted Advisor: Influencing for Win-Win Outcomes

Workshop – 1 day

Research has shown that “star” performers possess key competencies that distinguish them from average ones. They are outcome-oriented, have strong listening skills, and they influence customers and stakeholders effectively to build strong, trusted relationships that enhance both the personal and organisational “brand” and creates win-win outcomes.

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Communicating and Influencing to Strengthen Workplace Relationships

Workshop – 1 day

The ability to synergise effectively is critical to a team’s ability to deliver its outcomes. Whilst having a shared purpose and common values is essential, in order for a team to realise its full potential, diversity of experience and expertise, perspectives and ideas lend to optimal efficiencies and innovation.

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Managing Workplace Conflict

Workshop – 1 day

This one-day workshop is designed to give participants a practical guide on the mindset and skill set to turn negative, unhealthy conflict into healthy conflict that stimulates grow and drives excellence.

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The High EQ Influencer – Negotiating Win-win Outcomes

Workshop – 1 day

Effective negotiation helps you to resolve situations where what you want conflicts with what someone else wants. The aim of win-win negotiation is to find a solution that is acceptable to both parties, and leaves both parties feeling that they’ve won, in some way, after the event.

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The High EQ Influencer – Effective Stakeholder Engagement

Workshop – 2 days

A major contributor to organisational and project failure is the lack of awareness and/or capability on the part of project staff to engage stakeholders effectively. In traditional, hierarchical, top-down structures, a manager can often wield influence through the use of “positional authority”. In most cases today, staff are required to effectively engage and influence upwards, downwards and sideways and both internal and external stakeholders in the absence of such positional power. In addition, their ability to align groups of people with different personalities and diverse expectations can decide the quality of the outcomes they deliver.

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building team

High EQ Team Building

High EQ Team Building

Team Building – 1 to 2 days

We design and facilitate high energy team building programs that feature a significant element of inspiration, empowerment, experiential learning and team bonding experiences.

Organisations have engaged our services to design and facilitate such programs with the following objectives:
• Assimilate key organizational themes from annual conferences and kick-offs
• Break down silos and enhance collaboration between and within functional groups
• Align teams on a common purpose, build a platform of trust and code of engagement between each other to take a team from Forming across Storming to Performing

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Testimonials

“Dominic has work with my team of SME’s over the last 3 years on an annual basis, and the results keep coming. The way Dom interacts with the business owners has them leaving the day with that “I Can do” attitude, the difference with Dom’s way is the business owners actually go and implement changes in their business, the results speak for themselves.

Don’t think about using Dom, just do it.”

Duncan Boyle, Business Strategist.

Duncan Boyle, Business Strategist,

“Dominic’s talk on the Role of Emotional Intelligence in Superior Customer Service was a huge hit with the participants at our Contact Centre Association of Singapore Symposium. We left feeling empowered, inspired and determined to apply the simple, powerful strategies we learned to elevate our customers’ positive experience with our businesses.

Our members have given him a strong and great reviews on his commendable knowledge sharing session.”

Andrew Leo, CEO, Connect Centre Pty Ltd

Andrew Leo, CEO, Connect Centre Pty Ltd

“Dominic is an excellent facilitator who added a great deal of value to our e-commerce conference at Australia Post. From helping us plan the structure of the conference to deliver meaningful outcomes, to keeping the group energized and focused, to helping prepare each speaker and facilitate “lessons learnt”

from each presentation, he helped deepen the learning’s and created a high energy environment that really helped the team bond and produce action plans that would bring about the desired changes we sought”

Kate Fletcher, Senior Marketing Leader

Kate Fletcher, Senior Marketing Leader

“I engaged the services of EQ Strategist in my capacity as Managing Director of Yokogawa Software Engineering of Wuxi from 2015-2017 to help elevate the skills and maturity of my management team in the areas of Critical Thinking, Leadership, Application of EQ at work and Design Thinking and to align, inspire and empower my organisation with the can-do mind-set and teaming effectiveness required to turn our ambitious annual goals into reality. During those three years, our team achieved record high business volume and record low attrition rate. Dom and Sue contributed to this success because of their demonstration of passion at work and the power of self-generating energy at work. What I appreciate most about working with EQ Strategist is the effort into the every detail of each and every workshop by

Dom and his ability to drive the team to new energy level every time he runs a workshop for us. I would recommend Dom & Sue to anyone who wants his or her organization to embark on a whole new energy level of productivity.”

Teo Che Eng, Managing Director, Yokogawa Software Engineering Wuxi (China)

Teo Che Eng, Managing Director, Yokogawa Software Engineering Wuxi (China)

Organisations that have engaged our services to strengthen workplace relationships, the customer experience, enhance collaboration and influence effectively include: