Info

About Info

This author has not yet filled in any details.
So far Info has created 43 blog entries.

When Your Staff Feel Great, Your Customers Feel It Too!

“It’s common sense. When people feel great about the place where they work... they provide better customer service.” - [...]

Six Principles and Strategies for Influencing Without Authority

“People will dutifully obey a person in authority. But they'll passionately follow a leader of influence.” To get the [...]

7 Strategies for Communicating to Create Assurance

Projects introduce uncertainty. Once a project has commenced, change is often also the norm, brought about by a dynamic [...]