Embracing Vulnerability
Been a while since I last wrote. I trust [...]
When Your Staff Feel Great, Your Customers Feel It Too!
“It’s common sense. When people feel great about the [...]
Six Principles and Strategies for Influencing Without Authority
“People will dutifully obey a person in authority. But [...]
10 Priorities of the Transformational Leader
Today, effective managers have the traits of transformational leaders, able [...]
High EQ Strategies for Defusing a Situation with Difficult Customers
No matter how good your business or customer service level [...]
7 Strategies for Communicating to Create Assurance
Projects introduce uncertainty. Once a project has commenced, change [...]