Personal Mastery and Resilience

When Your Staff Feel Great, Your Customers Feel It Too!

"It's common sense. When people feel great about the place where they work... they provide better customer service." - [...]

Six Principles and Strategies for Influencing Without Authority

“People will dutifully obey a person in authority. But they’ll passionately follow a leader of influence.” To [...]

7 Strategies for Communicating to Create Assurance

Projects introduce uncertainty. Once a project has commenced, change is often also the norm, brought about by a dynamic [...]

6 Tips for Communicating in Times of Uncertainty

Relevant Emotional Competencies: Leadership, Change Catalyst, Adaptability, Empathy, Social Awareness, Emotional Awareness, Self-Confidence, Drive to Achieve, Initiative, and Trustworthiness. [“Working [...]