How Caring Authentically Elevates Staff Engagement and Makes You a Leader
“Nobody cares how much you know until they know how much you care” – Theodore Roosevelt . [...]
Lessons on Gratitude and Resilience from a Tricycle Ride
A friend was recently going through a challenging phase in her life. She confided in me that she [...]
Embracing Vulnerability
Been a while since I last wrote. I trust this finds you in the very best. Not been idle [...]
When Your Staff Feel Great, Your Customers Feel It Too!
“It’s common sense. When people feel great about the place where they work... they provide better customer service.” - [...]
Six Principles and Strategies for Influencing Without Authority
“People will dutifully obey a person in authority. But they’ll passionately follow a leader of influence.” To [...]
Humility, Vulnerability and Influence
Michael is one of my childhood friends. Someone I’ve known since I was in Primary 1 in Malaysia and [...]
Consistency Over Intensity
One of the coolest ideas I was reminded of today was that of “consistency over intensity.” Dan Millman, in [...]
10 Priorities of the Transformational Leader
Today, effective managers have the traits of transformational leaders, able to engage and inspire their team to invest [...]
Taking The First Step
One of the greatest blessings in doing what I do is having the ability to travel—seeing places and most [...]
High EQ Strategies for Defusing a Situation with Difficult Customers
No matter how good your business or customer service level is, your ability to competently and confidently defuse situations with [...]