Emotional Intelligence

When Your Staff Feel Great, Your Customers Feel It Too!

“It’s common sense. When people feel great about the place where they work... they provide better customer service.” - [...]

Six Principles and Strategies for Influencing Without Authority

“People will dutifully obey a person in authority. But they'll passionately follow a leader of influence.” To get the [...]

7 Strategies for Communicating to Create Assurance

Projects introduce uncertainty. Once a project has commenced, change is often also the norm, brought about by a dynamic [...]