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6 High EQ Strategies for Turning Demanding Customers into Raving Fans

Keynote Aim

There’s a saying that goes “People may not always remember what you say or do, but they’ll always remember what you make them feel”. In this Facebook and Twitter age, a customer’s negative experience can adversely impact on your organisation’s reputation and credibility.

Conversely, applying the skills to enhance the customer’s experience in every interaction you have with them will have a positive effect not just on your organisation’s reputation and bottom-line but also on the level of fulfilment you experience in what you do.

This interactive and inspiring talk will give you 6 practical strategies and principles that high EQ professionals exhibit that take them beyond being a technical professional to being viewed as a Trusted Advisor by those they interact with.

Benefits of Attending

Participants at this keynote will benefit as follows:

• Feel more empowered and confident about how to respond to demanding stakeholders
• Be inspired to condition their minds with empowering perspectives to help them experience even greater purpose and fulfilment from their people interactions
• Take away invaluable tools to practice and be a model of empathy
• Develop a higher level of self-awareness of how they may be perceived by their stakeholders and the energy they put out

What It Covers

• What is EQ and how does it impact your effectiveness in your people interactions
• The elements of effective communication
• The outcomes sought by effective “people” people
• 6 strategies that high EQ people use to elevate trust and the customer’s experience when there is a service lapse – either perceived or otherwise

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Contact Us

Please help us serve you better by sharing the following information.

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Delivery Format

Live online or live in-person.

Who should attend?

All customer facing personnel in service industries.

Duration

60 minutes (including a 10 min Q&A).

Download PDF here

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